Higher Education and Certifications Coordinator

Location: Remote (Bracknell)


About Us

Would it inspire you to see the tangible impact of your work on the world? To work for a company that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), a global professional membership organisation. We are at the heart of a management career in construction.

We are the world's largest and most influential professional body for construction management and leadership. Our members work worldwide in the development, conservation and improvement of the built environment. We are tasked with promoting good practice within our industry to improve the quality of life for everyone.


About the Role

We’re now looking for a Higher Education and Certifications Coordinator to coordinate the end-to-end Certifications service. Adhering to the professional standards, you will ensure that an excellent level of customer service, support and guidance is provided at all times to Members, Assessors, staff and Verifiers. 

You’ll act as key point of contact for the Certification schemes and Accreditation queries from potential applicants and universities through a range of communication channels, providing support and advice surrounding the criteria for Certification and individual members’ readiness to commence the process. You’ll follow up on enquiries and expressions of interest to encourage submission of applications and attend events and workshops to promote Certifications and provide advice and guidance on the process. 

As Higher Education and Certifications Coordinator, you will be responsible for the Annual Monitoring process and act as a designated point of contact for accredited institutions for their annual monitoring reminders. You’ll also produce the letters and certificates for the student winners and the Certificates of Excellence and arrange travel and accommodation for Accreditation visits when required.


What we’re looking for…

We’re looking for an individual who is educated to at least Level 3 or A Level standard (or equivalent) and who can demonstrate excellent customer service skills with the ability to build and maintain strong working relationships at various levels of seniority. We’d like you to have excellent written and verbal communication skills, a keen eye for detail and experience of successful team working, showing flexibility and determination to meet goals.

You’ll need to be competent in IT including Microsoft Office 365, CRM/databases and virtual learning environments such as Moodle, and have accurate minute taking experience. Experience of vocational and higher education is desirable, as is previous experience within a membership environment.


What you might be asking is – why work for us?

In a nutshell, because we can offer you a friendly, flexible and welcoming working environment, and we’ll show you that we’re committed to your personal wellbeing and to your development within your role. We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We even hold a Silver Investors in People Award – which demonstrates our commitment to you and our members alike.

No two days will be the same in this exciting position, so if you thrive in an ever-changing environment and love to get your teeth into a real challenge then this could be the role for you!


How Do I Apply? 

To read more about the role, you can download our job description on this page. 

To apply for this role please submit a full CV and covering letter by completing our online application. If you would like any further information, please contact us by email on hr@ciob.org.uk.

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.