Member & Customer Services Advisor

Bracknell, working from home with occasional travel to the office


Full Time – 36 Hours 

 

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere? If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

The CIOB are now looking for a Member & Customer Services Advisor to effectively respond to inbound enquiries from members, employers and customers, ensuring a first class and personalised experience is delivered. Contributing to delivering an exceptional service and improved customer satisfaction and retention rates, you will encourage conversion and members to attain Chartered membership, ultimately contributing to the delivery of our growth targets.

About You

We’re looking for an individual who has excellent communication skills and demonstrable experience in a busy and varied customer service role. Able to deal confidently with people at all levels, developing positive working relationships with team members, colleagues and other departments, you will have excellent telephone call handling skills and be a strong team player who can effectively manage and prioritise a busy workload.

You’ll also be IT literate to include familiarity with MS Office (including MS Teams), CRM software and web applications and have an aptitude for learning new IT systems quickly. You’ll have good administration skills with a keen eye for detail and be able to deliver accurate, high quality work within well-defined processes and procedures.

Why Work For Us?

We can offer you not only the opportunity to make a real difference with the work you do, but the chance to do that in a friendly, flexible and welcoming working environment, where we’ll show you that we’re committed to your personal wellbeing and to your development within your role.

We’ll offer you a fantastic range of benefits – from access to a great pension scheme through to a variety of health and wellbeing schemes; and we’ll make sure that you’re constantly learning throughout your time with us. We hold a Silver Investors in People Award – which we really hope will show you our commitment to this.

How do I apply?

To find out more, take a look at the full job description. To apply for this role please submit a full CV and covering letter by completing our online application. If you would like any further information, please contact us by email on hr@ciob.org.uk.

Please note:

We may consider applications as they are submitted and therefore applicants are encouraged to apply as soon as possible to avoid any disappointment that may be caused by the vacancy closing sooner than advertised.