Member Services & Events Co-ordinator

Job Title: Member Services & Events Co-ordinator

Location: Home-based / Eastern England

Department: Retention

Working Hours: Full Time, 36 hours per week

Contract Type: Permanent

About Us

Would it inspire you to see the tangible impact of your work on the world? To work for an organisation that is committed to making a positive difference for people everywhere. If so, we could be the organisation for you. We are the Chartered Institute of Building (CIOB), the world's largest and most influential professional body for construction management and leadership.

About the Role

As a Member Services & Events Coordinator, you will be the main point of contact for members providing excellent service, support, and membership advice for the Midlands and Eastern Region – specifically covering Chelmsford, Ipswich and Norwich CM, RM, SS, CO, IP, NR postcodes. To be a conduit for corporate information to the Local Hub Committee(s) ensuring the goals and objectives of the Institute are delivered. To organise and deliver a programme of events locally including networking, CPD, new member and upgrade workshops. 

Key Responsibilities will include:

• Advising potential members on basic routes to membership
• Delivering a range of local events, including CPD events, site visits, Tomorrows Leaders events, annual student challenge, 1 core webinar, Chartered Application Webinars 
• Supporting the 3 Hub committees, including meeting arrangements, preparation of papers, attending meetings, minute writing and liaison with committee chairs and vice chairs.
• Advising members and potential members on local activities and products available to them.
• Contributing to the annual renewals campaign and ad hoc campaigns targeting specific members.  This involves contacting members by email and phone and updating records accordingly.
• Publicising and promoting the local annual events program (may include joint events with other professional bodies or local associations) to achieve targets, via bulk emails and on social media.
• Ensuring all CIOB products/services are promoted at events e.g., CIOB Training, CIOB Academy, membership, structured programs, CPD portal, magazines, etc.
• Responsibility for raising purchase orders and invoices for local events and associated income and expenditure.

About You

• The ideal candidate will have/ be:
• Excellent communication skills, both in written and spoken English
• A passion for networking and building relationships
• Demonstrable administrative experience
• Organising and reviewing successful events within budget 
• Excellent customer service, organisational, multi-tasking, and administrative skills 
• Ability to communicate effectively and confidently at different levels
• Basic budgetary skills 
• Ability to work from home with minimal supervision
• Willingness to travel and work flexible hours to meet the organisation’s needs 
• Strong IT skills including Microsoft Office software (Word, Excel, PowerPoint, and Outlook) experience working with social media, with the ability to learn new in-house systems quickly. 

Why Work for Us?

We offer not only the opportunity to make a real difference through your work but also a friendly, flexible, and supportive working environment. Here’s what you can expect:

A Competitive Salary

• Generous Benefits Package:
  - 5 days holiday (rising to 29 with service) plus bank holidays, a birthday day off, and Christmas closure.
  - Private pension scheme with employer contributions and free pension advice.
  - Private medical insurance (includes Online GP and Wellbeing Assistance) and a Health Cash Plan (includes dental and optical cashback).
  - Enhanced family-friendly policies and life assurance.
  - Access to resources supporting wellbeing, including an Employee Assistance Programme and mental health first aiders.
• Development Opportunities: Learning and development tailored to your career growth.
• Inclusive Environment: We’re a disability-committed and EDI-focused employer, with values that celebrate diversity and inclusivity.
• Recognition: We hold a Gold Investors in People Award, reflecting our commitment to your development and wellbeing.
  We are proud to say that we hold a Gold Investors in People Award – which we really hope will show you our commitment to you as an employer. 

How Do I Apply?

To read more about the role, you can download our job description on this page. 

If you would like any further information or to apply for this role, please submit a full CV and covering letter by email on [email protected] . 

Please note that we may consider applications as they are submitted and therefore you are encouraged to apply as soon as possible.